With more and more work moving online, how can buildings leverage staff amenities to ensure tenant satisfaction?
Currently, the CRE industry is facing a sea change when it comes to the structure of the workplace. Not only has the pandemic completely transformed the way we work, it’s also seen workers rethinking their priorities when it comes to the office.
Modern professionals are looking for a workspace that adapts to their life. Not only should an office provide a place where work can be done efficiently, it should also bring value to employees’ lives—by offering a space for collaboration, connection, and general well-being. Building managers should think long and hard about the workplace amenities they have on offer, and consider how to leverage commercial building amenities to help retain tenants for years to come.
Here are some of our favourite office building amenities ideas:
1. Flex Spaces
Because of the pandemic, buildings everywhere have seen a massive rise in working-from-home as a more permanent workplace model. Now, many companies are implementing hybrid models in which employees come into the physical workspace for three to four days per week, and perhaps work within a more flexible time frame.
As a result, commercial buildings need to offer spaces that conform to the new rhythms of work. Employees are looking for a space that prioritizes the kinds of work that professionals want to do in person, such as meetings, events, workshops, and brainstorming sessions. With Lane, you can browse, book, and pay for meeting rooms, hot desks, and other communal spaces all on your mobile phone, making it easy for building management to convert traditional workspaces into more flexible offerings.
Lane gives building management the power to transform spaces into multi-purpose rooms or new, exciting amenities that can be managed and paid for in-app. Not only does this create new revenue streams for your building, it also makes it easy to set capacity limits to ensure that social distancing measures are met where necessary.
2. Pandemic-Era Tools and Amenities
Although it may feel like we’re out of the woods when it comes to the pandemic, buildings will need to equip themselves for any future changes to health and safety requirements.
Some simple solutions can be found by using a workplace experience platform like Lane. For instance, mobile access management means that you can ditch keycards and fobs and give professionals touchless entry to the building via QR Code or electronic leashing, all accessible on their phones. Mobile access management also allows guests to be invited to a meeting or conference via email, and gain access to the building with the click of a button—no app download required.
These tools create a safe and secure touch-free environment that allows building management to easily maintain awareness and control over the goings-on in their building. You can even upload forms onto the app that allows visitors to report symptoms and enter contact information for a quick and simple track and trace solution.
Additionally, with Lane’s powerful content management system, building management can quickly and efficiently send out health and safety messaging via email, SMS, or push notification, ensuring professionals always feel looked after when they’re in the office.
3. Access to Health & Wellbeing Facilities
As workers return to work after a year away from their regular lifestyles, they’ll appreciate on site amenities that keep them grounded and help them transition back into their normal routines.
Additionally, because we know that many workers can be equally productive at home as they are in the office, it will be important for workers to feel that they’re getting the maximum possible value out of their workspace. Access to bike storage, gyms, fitness classes and partnerships with on-site amenities like doctor and dentist offices will go a long way in helping employees feel that their office fits in seamlessly with their lifestyle.
Tools like Lane make it easy to integrate with on-site amenities, allowing professionals to browse, book, and pay for amenities in-app. When workers feel that their office actively cares about their health and well-being (rather than just their productivity) you can be assured that your tenants will be satisfied.
4. Perks Programs
It’s not just on-site amenities that matter. With more and more employees moving online (some of them permanently) it’s important to consider how you can reach professionals digitally while offering the same seamless and attentive workplace experience.
A digital perks program like Lane Perks can help. By offering a web and mobile solution that gives professionals access to discounts on products and experiences, you can give your tenants a VIP experience—whether they’re in the office or not. Digital perks programs operate on an online platform, so they’re inexpensive to implement and can be accessed from anywhere. Not only that, programs like Lane Perks have something for everyone—including discounts on movies, restaurants, travel, museums, sporting events, and so much more.
Offering a full range of events and activities at discounted rates for members helps employees feel valued and looked after, whatever their preferred style of work. Not only that, because perks programs bring such enormous value to tenants, they’ll help incentivize commercial tenants to renew their leases.
5. Automated Operations
A positive workplace experience isn’t just about perks and add-ons. It’s also about problem solving.
What do we mean by this?
Modern professionals live in a world where technology is developing rapidly, and aspects of their day-to-day lives that may have been cumbersome in the past are quickly being automated or made more efficient by new technologies. In other words: there’s an app for everything.
As millennials take over the workforce, expectations for how an office should run will shift. Workplace experience platforms can bring your office up to the standard that modern professionals expect by automating tedious tasks and unnecessary touchpoints. Instead of signing in your guests with a piece of paper on a clipboard, send them an invite to their mobile phone, and grant them access to the building with the click of a button (no app download required). Instead of handing out individual keycards or fobs that can easily be lost or stolen, give professionals access to the building via touchless, mobile entry. Instead of sending out paper invoices or communicating via email to book a building amenity, allow employees to browse, book, and pay for amenities from their phones.
Get the idea? Automating processes not only creates ease for building management, it also ensures that you’re providing professionals with the experience they expect from an established building.
6. Staff Amenities that Matter
We’ve spoken a lot about staff amenities and perks that involve fun discounts and flashy in-app features. But what really keeps employees engaged in the workplace?
Moving forward, it’s important that the office becomes a place where workers can commune, connect, and get important work done efficiently so they can have more time to live their lives outside of the office.
Following the pandemic, professionals have gained more control over their work environment, demanding more flexibility and attentiveness to their needs. Offering valuable perks and staff amenities is part of this program. That doesn’t just mean automating processes to remove friction from day-to-day touchpoints, it also means offering increased flexibility to accommodate individual workstyles, and access to meaningful resources like day care and health facilities.
And, importantly, it means engaging with tools that give workers a say in how their offices are run. With Lane, you can push surveys and request qualitative feedback from employees in addition to tracking things like amenity usage and event attendance. All of this information can be used to ensure that you’re prioritizing the amenities that matter to your tenants, and that every voice in your building is heard.